BrightLeaf Homes takes pride in their craftsmanship and work. When we first walked through the home, the attention to detail was noticed and the passion for good work was obvious. As we worked on customizing our home, they provided knowledgeable insights and it was apparent their expectation of the outcome for the home was as high or higher than ours.
Scott Sanders, Rick Thompson, and Alex Thompson were all readily available via phone, text, or email. They were responsive to our needs and questions (and I had a lot of questions). They use an online system to allow clients to choose their finishes and make customized choices. This was an effective way to communicate and document the many aspects of the home we were making choices about and have it all in one area. Time and again we felt BrightLeaf went above and beyond to provide us information and deliver on their promise with the home.
In terms of timing, we were actually able to close earlier than originally thought because they not only stayed on target with their anticipated completion date, they exceeded it. We were going to have to live in a hotel for greater than a week due to the timing on the sale of our previous home and they were able to cut that in half by being ahead of schedule. They understood our situation and went above and beyond to improve it.
Another area in which they exceeded our expectations is in the delivery of the home and follow-up service provided. They had a binder full of information on all aspects of the home organized for us to use as we need it. They spent a couple hours going over the house during the walk-through and sharing/showing us how everything works. And most importantly, the BrightLeaf team understand it won’t all sink in on that walk through and are still available as we have questions – and of course are immediately responsive. They have a pre-set plan to come out to work on lists of fixes we notice at one week, one month, six months, and one year as well as availability in between those times for anything we need fixed sooner than their next visit.
Words do not seem adequate for the how impressed we were in every aspect of building/buying a new home with BrightLeaf Homes. So often you hear nightmare stories when building or renovating, and we're grateful we had nothing but a wonderful experience thanks to their commitment to quality, strong customer focus, and excellent organization. Without hesitation we would give them the highest recommendation as home builders.